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Change Manager (Professional)

IT Operations / Governance

Competency profile for a change manager who oversees the change control process, assesses risk and ensures smooth deployment of changes across systems and services.

12SFIA skills

L3.3Avg target

L4Highest required

Strategy and architectureMain category

SFIA 9 Responsibility Levels — what each level means

L1 — FollowL2 — AssistL3 — ApplyL4 — EnableL5 — Ensure / AdviseL6 — Initiate / SetL7 — Set Strategy

Most skills in this template are L3–L4. L3 means you work independently on tasks. L4 means you own decisions and guide others.

Not sure which level to pick? During self-assessment, each level shows its definition and a suggested STAR evidence prompt.

Required Competencies

12 SFIA Skills for this Role

On smaller screens, this table scrolls horizontally so you can still read full level guidance.

Code	Skill	Category	Target Level	What you need to demonstrate
CIPM	Organisational change management Planning, designing and implementing activities to transition the organisation and people to the required future state.	Change and transformation	L4 — Enable	Own decisions in your area, set patterns and guide less experienced colleagues.
RELM	Release management Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.	Delivery and operation	L4 — Enable	Own decisions in your area, set patterns and guide less experienced colleagues.
CHMG	Change control Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.	Delivery and operation	L4 — Enable	Own decisions in your area, set patterns and guide less experienced colleagues.
MEAS	Measurement Developing and operating a measurement capability to support agreed organisational information needs.	Strategy and architecture	L3 — Apply	Work independently on tasks and apply standard methods effectively.
GOVN	Governance Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.	Strategy and architecture	L3 — Apply	Work independently on tasks and apply standard methods effectively.
BURM	Risk management Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.	Strategy and architecture	L3 — Apply	Work independently on tasks and apply standard methods effectively.
QUMG	Quality management Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.	Strategy and architecture	L3 — Apply	Work independently on tasks and apply standard methods effectively.
CNSL	Consultancy Providing advice and recommendations, based on expertise and experience, to address client needs.	Strategy and architecture	L3 — Apply	Work independently on tasks and apply standard methods effectively.
DEPL	Deployment Transitioning software from development to live usage, managing risks and ensuring it works as intended.	Delivery and operation	L3 — Apply	Work independently on tasks and apply standard methods effectively.
SLMO	Service level management Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.	Delivery and operation	L3 — Apply	Work independently on tasks and apply standard methods effectively.
PDSV	Professional development Facilitating the professional development of individuals in line with their career goals and organisational requirements.	People and skills	L3 — Apply	Work independently on tasks and apply standard methods effectively.
RLMT	Stakeholder relationship management Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.	Relationships and engagement	L3 — Apply	Work independently on tasks and apply standard methods effectively.

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Ready to build your Change Manager (Professional) profile?

Review the 12 required skills above, then start your self-assessment. You can save a draft and return anytime.

① Rate each skill L1–L7② Write evidence (~15 min)③ Save draft and continue later